Enzymedica, Inc

Customer Experience Specialist

US-FL-Venice
2 weeks ago(1/5/2018 8:29 AM)
ID
2018-1052
# of Openings
1
Category
Customer Service/Support

Overview

Are you outgoing? Do you enjoy engaging with customers?  Do you go the extra mile to make your customers’ experience memorable?  Are you passionate about health and wellness? If you answered yes to any of these questions and enjoy working in a fast-paced, fun atmosphere, then the Enzymedica Customer Care Team might be the place for you!

 

The Customer Experience Specialist will ensure that each customer has a world-class experience every time they call; whether to place an order, to ask a question, or to get an issue resolved.  The ideal candidate is a master at understanding people, an expert at displaying empathy, remains calm under stress, and can politely diffuse conflict all, while skillfully building relationships with customers.

Responsibilities

  • Create a positive experience for every customer
  • Effectively interact with customers on the phone and via email to receive orders, manage complaints, document returns, and answer product questions
  • Inform customers of current promotions, answer basic product questions, and upsell when possible!
  • Enter orders, returns, and customer information into the company database
  • Make outbound calls to past, current, and new customers, highlighting current promotions, and offering new and existing top-selling products
  • Resolve customer problems with accuracy and efficiency

Qualifications

  • Exceptionally friendly and upbeat customer service skills
  • Positive attitude with a genuine excitement to help customers
  • Desire to exceed customer expectations every time
  • Extraordinary communication skills, both written and verbal, along with active listening skills
  • Great attention to detail
  • Natural problem solver
  • Very professional demeanor
  • Track record of over-achieving goals
  • Enzymedica is a high-energy, fast-paced work environment so multi-tasking, prioritizing, and time management are an absolute must!
  • Experience using Microsoft Office products
  • Prior customer service skills
  • Ability to work a 40-hour week (Monday – Friday), with some overtime
  • High School diploma or equivalent (G.E.D.)

 

Enzymedica is a growing, highly-respected, multiple award-winning company in the natural supplements industry.  We offer excellent pay and a complete benefits package including medical, dental, vision, company paid life insurance, paid time off, paid holidays, 401k with company match, paid parental leave and free and discounted products. 

 

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